Refund policy

Return and Refund Policy:-

Once an order is placed (once the payment towards a particular product is done), we do not have an option where the customer can return the product or claim a refund on the grounds of not being in need of the product anymore Or not liking / not interested in the product anymore, notwithstanding the status of the order - whether the dispatch process is initiated or not / ‘Out for Delivery’ / ‘Already dispatched’.

Return / Refund due to Damage or wrong product delivered : The Packing Team at Suruchira follows industrial standards for packaging every product as per its dimensions. The team also takes extra care to ensure that you will receive the merchandise safely & without any damage by shipping the merchandise through Private Logistics Company. However, due to any unavoidable reasons (considering the fact that shipment is done from one Sate to another, with multiple stop-overs and loading & un-loading is done at various check-points), if a product is damaged in a manner that defeats its usability or functionality (for example broken into pieces or chipped off), you will be entitled to place a claim with the Customer Care for a return/replacement. You can call Customer Care and share the pictures of the spot-in- concern. This is reviewed by our Quality Team which makes the decision either to Refund or accept Return of the product for providing a Replacement. It could be possible due to the reasons mentioned above for the product to have some minor flaws like small scratches or separation of nut & bolt etc. In such cases, considering the nature of the product and the stated reasons, we anticipate the customers to fix such minor flaws with their internal resources.

 

If the delivered item package is different what customer  have ordered.( by seller or vendor mistake you have received the wrong product) In such case, the buyer can call up the customer care and report the wrong product deliverd and eligible for refund or replacement of same material. 

If the delivered item package has missing parts or accessories (only if these parts/accessories are mentioned in the Product Description to be part of the product package). In which case, the buyer can call up the customer care and report the missing parts/accessories, instead of claiming for refund or replacement. The necessary action will be initiated from Suruchira to deliver the same.

In case of refund (in instances as such mentioned above) we process refund after receiving the material  & confirmation from seller or Manufactures that return material is of same or good condition returned by you. If you have paid for the order using Bank Account/Credit card/Debit card, then the refunded amount gets credited (reversed) to your Bank Account through the Debit Card or Credit Card details provided by you at the time of making the payment, within 7 days of return. If you have paid for the order using Cash on Delivery option (in a special case), then you will be required to provide the NEFT bank details for transfer to your bank account within 7 days of return.

If the item is an Electronic Product within warranty period and if there is any problem w.r.t its functionality, Suruchira arranges for the pick-up of the product, will do Quality Check and fix the functionality-related problem (replace the motor of the product, if required) and deliver it back to the customer. However, the to-and-fro transportation charges in this case will be levied on the customer.

We also expect from customers and instruct them to keep the product in its original form/condition of packaging, tags, bills and retain all the spare parts/attachments etc. which was part of the package received at the time of delivery. This is essential to evaluate if the customer is entitled to get refund or replacement, as the case may be. It is also expected from the customers to inform Suruchira of any such damage within 24 hours of receiving the delivery of the order. Refund/Replacement claims cannot be processed if this information is conveyed to Suruchira beyond a period of 24 hours of receiving the delivery of the order.

If the customer places a claim with the Customer Care that the delivered product is not functioning in the effect that the usage of the product is defeated, Suruchira could arrange for the product to be picked up from the customer by its logistics service provider and check for the functioning of the product in its Quality-Check Lab. If there is really an issue with its functionality, Suruchira will arrange for the replacement of the product with no additional costs levied on the customer. However, if there is no issue with the functionality of the product as claimed by the customer, Suruchira will ship the product back to the customer by charging the shipping charges applicable for both way-transportation i.e to-and-fro charges. We will provide the separate payment-link to the customer for paying this additional shipping charges.

By placing an Order either through our Ecommerce website or through Mobile Application, the buyer/user is deemed to have read, understood and given consent to abide by the Terms & Conditions mentioned as above.